Quality Assurance

The most distinctive result from our quality assurance program is consistency. SBM provides a proprietary method (VIP Account Management Program) that ensures that we are as good as yesterday and continually improving. We customize our programs to your individual building needs and also include the following:

• Dedicated Account Manager
• Quality control inspections and building deficiency reporting
• Same day resolution of request
• Daily reporting to client
• Continual performance review meetings
• Satisfaction surveys
• On-going training of new cleaning methods, equipment or chemical
• Cutting edge equipment & tools to each site or projects
• Innovative and experienced knowledge

SBM Proprietary Technology-SBM VIP Program (Virtual Interface Protection Program)

WorK Ticket, Perfromance Measurement, and Real Time Customer Service all in one.

Technology plays a significant role in the quality of the services we provide. SBM uses the following communication technology to ensure a responsive and informative service to always keep our clients in the loop and specification frequencies are being met.

• Customer Service Help Desk
• Work Order Tracking Program
• Formal Documentation of inspections & report results
• Vehicle Teletrac GPS system to track & verify vehicle location

Overall, Service by Medallion provides a self managed maintenance program to ensure our client's expectations and needs are consistently being met or exceeded