The Medallion Story
Service by Medallion began with a belief that has shaped the company for nearly five decades: great service starts with respect for the work, the people who do it, and the clients who depend on it every day.
Built From Firsthand Experience
Medallion’s Founder, Roland Strick, Sr. (left) with his business partner, Roland Phillips, c. 1970’s
The Service by Medallion story began when Roland Strick, Sr. emigrated from Chile to the United States in 1964.
As a young man with $300 and a belief in what hard work could make possible, Roland supported himself through school by working as a janitor for a large building services firm in San Jose, California.
That experience shaped more than his career. It shaped his view of the industry from the ground up. He saw the discipline, consistency, and pride required to keep facilities running well, and he understood how much great service depends on the people trusted to deliver it.
After rising through the ranks and becoming an operations leader, Roland saw an opportunity to build a company around a simple but powerful idea: facility services could be delivered with greater professionalism, greater responsiveness, and greater respect for everyone involved. This is how Medallion was born.
In 1978, Service by Medallion was founded on that idea. The company grew by earning trust one relationship at a time, guided by a belief that exceptional service is not only measured by the work completed, but by how people are treated, how promises are kept, and how consistently teams show up.
Nearly Five Decades, One Standard
Since its founding, Medallion has grown with the workplaces it serves. Client needs have changed, facilities have become more complex, and the expectations placed on service partners have continued to rise.
Through each era, the company has remained grounded in the same principles that shaped its beginning: respect for people, pride in the work, accountability to clients, and care for the communities we are part of.
Today, Service by Medallion is still founder led and family guided, with a second generation carrying the company forward. The scale of the business has changed, but the standard has not.
Medallion’s Founder, Roland Strick, Sr. (left) with his immediate family
The Next Chapter
The Service by Medallion story continues through the people, partnerships, and commitments shaping the company today. It continues in the teams representing Medallion at every site, the leaders guiding the company forward, the opportunities created through Medallion Cares, and the investments we make in safety, sustainability, technology, and practical innovation.
Nearly five decades after our founding, our purpose remains clear: to honor the work, support the people behind it, and help create environments where organizations can move forward with confidence.
Our Mission
Service by Medallion’s mission is to provide our clients and employees with a clean, safe, and healthy environment through comprehensive and responsive building maintenance services. We are professionals serving other professionals- our customers. This business philosophy guides our decision-making and actions and provides our customers with high quality cleaning, responsive service, and the value our clients have come to expect from Service By Medallion.
The Corporate Team Celebrates 45 Years of Service by Medallion, 2023
Advancing the Facilities Industry
Medallion’s leaders remain closely connected to the work, the teams, and the client relationships that shape our company. Their industry expertise and forward-thinking perspective help motivate teams, guide innovation, and strengthen long-term partnerships through consistent attention over time.
Leverage Our Expertise
Bring Medallion’s deep facility services experience to the workplaces you operate today and the ones you’re preparing for the future. Our team is ready to help you think through what your facilities need to perform, adapt, and grow.